RESERVATION AND CANCELLATION POLICY
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1. ROLE OF JNW LANKA TOURS
The role of JNW Lanka Tours (JNW) is to manufacture tours and itineraries to fit the requirements of our customers. In doing so, we may use independent suppliers for the provision of selected services. However, we accept responsibility for the proper performance of your contract with us subject to the following booking conditions.
2. BOOKING
To make your booking please make sure you have the correct names of all the clients and for Tours and Hotel Reservations, we need the clients’ nationality and the date of birth. We will hold an option of 3 days from the time we have confirmed a tour, before the cancellation rules apply. However, this dose not applies for last minutes booking. If a tour or hotel is fully booked we will try to offer you a similar option.
- Reservation can be made directly through Email or fax.
- JNW Lanka Tours will reply to all inquiries within 24 hours, except during Saturday, Sundays and other public holidays or in case of unpredictable circumstances, which may cause delay. In such circumstances you will be informed of such situation.
3. PRICES
We reserve the right to change the prices at any time before your booking is made. We will confirm price changes, if any, together with our confirmation of your booking. Please notice that the prices we quote are in United States Dollars (USD).
4. PAYMENTS
Payments should be made in advance as per the booking condition. All bank charges outside Sri Lanka should be borne by the Client
A deposit of 25% must be made latest 10 days after our confirmation of booking to our designated local bank account through telegraphic transfer / bank Draft in advance on confirmation of the booking.The remaining balance to be settled at latest 35 days before commencement of our services.
PAYMENT BY CREDIT CARD:
In case payments are to be made by Credit Card please add 5% from total amount as Bank Charges. We accept only MASTER and VISA Card. Please fax the completed and signed authorization form along with your credit card and passport copies to fax number +94-11-2694721 or email info@jnwtours.com
BANK TRANSFERS (TELEGRAPHIC/SWIFT TRANSFERS):
We will be accept only the local bank charges at our end for your bank transfers. All originating and intermediate bank charges should be borne by sender (you).In the event we do not receive the nett invoiced amount due to any deductions of originating or intermediate bank charges, this reduction will be considered as an underpayment.
ACCOUNT DETAILS:
| Account Name: | JNW Lanka Tours |
| Account N°: | 1 3 2 1 8 6 5 1 0 1 |
| Bank: | COMMERCIAL BANK OF CEYLON PLC |
| Branch: | Maradana Branch |
| Address: | Maradana, Colombo 01000, Sri Lanka. |
| IBAN / SWIFT N°: | CCEYLKLX |
5. CANCELLATION
General Cancellation fees:
- More than 35 days before arrival: 20% of total costs
- 34-15 days before arrival: 60% of total costs
- 14 days or less before arrival: 100 % of total costs
In some cases more strict cancellation rules apply and in some cases like bookings of hotels and transfers only, we will be able to refund you more depending on our direct costs involved. Cancellations must be made in writing.
In the unlikely event that we have to cancel a tour for any reason we will try and offer the choice of an alternative arrangement or you will receive a full refund. We will do our outmost to inform you about any cancellations earliest possible and latest 14 days before commencement of our services.
NO SHOW – In case of No Show / Non-arrival of the guest, no refund or adjustment in future travel will be possible. The whole amount shall be treated as forfeited.
EN ROUTE TERMINATION OF TOUR – In case of termination of tour by the guest, for any reasons, no refund or adjustment for future travel will be possible. The amount for unused portion of the tour shall be treated as forfeited.
AMENDMENT – Is only possible under the circumstances like Natural Disaster / Natural Calamity or Serious Health Problem’s (this needs to be supported by doctor’s certificate) and is subject to availability. No refunds are possible and every case be decided on merits on a case to case basis.
Any bills below US$.200 or equivalent value will not be refunded at any circumstances.
Peak-season no refund request be entertained in any circumstance as all hotels charge 100% cancelations fees from us.
6. CHANGES BY COMPANY
We reserve the right to make changes to brochure details and arrangements both before and after the booking has been made. Most changes will be minor, but if we have to do significant changes you will be notified at the earliest possible opportunity. In such cases you will have the opportunity to accept the changes (and maybe the difference in price) or to receive a full refund.
7. HOTEL
CHECK IN & CHECK OUT
Hotels usual check-in time is 14:00pm
Any guest arriving morning flight has to wait until usual check-in time or If guest wanted to check-in early (immediately after arriving to hotel), then guest has to pay for the previous day charges.
(Hotels may occasionally allow check-in after 10:00am ion FOC Basis if rooms available).
Hotels usual Check-out time is 12:00 Noon
(Hotels may allow maximum until 15:00hrs on FOC Basis as late check-out, if rooms available).
HOTELS ROOM POLICY:
Most of the hotels TRIPLE ROOMS are one double bed with an extra rollaway bed
Interconnecting or Adjoining room will be provided strictly on availability since hotels has very limited number of interconnecting rooms. However, hotels will take maximum effort to release interconnecting rooms whenever possible or guest has to settle with adjoining rooms.
We book with hotel the agreed Room type and request all hotels to give the best view room within the type of room we agree when booking the package.
However if guest need to confirm certain room type with special view Supplement charge may apply. Since All hotels categorise room type and charge supplement for Special view rooms such as Hill View, Sea View, Pool View, Front View, Lake View, Garden view, Higher Floor etc.
HOTELS MEAL POLICY:
PACKAGE BASED – Meals (Buffet/Al-a-cart) served only in specified restaurant of the hotel and if guest used any other restaurant or Room service hotel will charge as extra direct from guests. At the time of check-in hotel will inform you accordingly. Hence, please use only the hotel nominated Coffee Shop or Restaurant. It is highly advisable guest clarify this with reception when check-in to avoid unpleasant situation at the time of checkout.
8. TRANSPORT ONLY WITH DRIVER
Rate includes gasoline and drivers allowance for food
For overnight stays of the driver: In case that the hotels, you are staying does not have free drivers quarters you will have to pay US $ 8 directly to the driver (Car/Van) to arrange his own accommodation.
If it’s a mini coach or a large coach you will have to pay US $ 16 for the driver & the coach assistant ($8 each).
All vehicles with BASIC INSURANCE COVER including the Driver, Passengers and third party damage with ‘Car Rental Fleet’ cover. However It is highly recommended that client bring their own insurance, as the local Insurance for accidental damage covered maximum of LKR.100,000 on death.
The meter will be shown to the client daily, morning and evening and will have to be read clearly and the meter reading will have to be initiated by the client in the log sheet. This will avoid any confusion about extra kilometres done during the client’s trip. If there are any extra kilometres will be charged as per the rates mentioned in above chart.
The client has the choice of getting him-or herself dropped at any selected location on the last day and the chauffeur will continue to Colombo. The kilometres calculated accordingly, considering the last destination as Colombo. Distance are calculated on a cumulative basis for the hire (i.e. 500km for 5 days).
The number of days of a hire are calculated on a ‘calendar day’ basis and not on 24 hour cycles.
tips are not included as it is at the discretion of the client who may tip in accordance with the driver’s performance and service to your satisfaction.
Optional Extras: Child Car Seats, Road Maps, Mobile SIM Cards, Cool Boxes etc. are available on request.
9.BREAKAGES AND DAMAGE
Your shall be responsible for any breakages, losses or damage caused by you or a member of your party during the stay/usage of the accommodation, vehicle or any other services. It is your responsibility to negotiate and settle the cause of damage or to make full payment to the supplier before departure and to indemnify us against any losses, damages or claims by supplier as your local agent or representative.
10.BEHAVIOUR
You or your associates are responsible for compliance with all relevant regulations governing in sites, religious places, cultural events, carriage by air or any other mode of transport while your stay during your holiday. If in the opinion of our suppliers/service providers and/or guide representative your behaviour is disruptive or causing distress, injury or danger to other clients, our staff or any other third party, your holiday may be terminated and we shall not be responsible for any costs or claims that are incurred.
11. INSURANCE
Standard Travel/Personal Accident Insurance included, which covers maximum Rs.100,000.00 on death (Hence Guests are strongly advised to purchase an insurance policy on their own before arrival to Sri Lanka)
We at JNW Lanka Tours strongly recommend that you take an adequate Travel Insurance prior to your arrival to Sri Lanka. it is the passenger’s own responsibility to ensure that his/her Travel documents (Passport, Air Tickets etc.) are in order, and that the necessary Visas to enter the destinations planed are obtained before departure. Advice and assistance with these requirements is available on request.
12. FORCE MAJEURE
Force Majeure means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government actions and all similar events beyond our control. In these circumstances, we shall not be liable for any compensation or otherwise responsible for any expenses or losses the client might incur. If we are forced to cancel, delay, curtail or change the arrangements in any way, or where performance or prompt performance of our contractual obligations is prevented or affected.
13. LIABILITY
Each package requires the organisation of transport, meals, entrance fees, accommodation and/or other facilities or services. JNW has no direct day to day control over its suppliers. Accordingly JNW accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including a vehicle) utilised by any supplier for the supply of any service or by an act or omission of any supplier or its servants or agents.
JNW shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the JNW negligence. If sickness or accident interrupts a tour, JNW shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident was caused by JNW wilful act or gross negligence. JNW shall not be liable for any refund, either total or partial, of passage money paid. JNW recommends that the client advise passengers to take out necessary insurance to protect the passengers against such eventuality.
We need to receive any claim in writing within 14 days after the end of our services under the contract. Where any payment is made, you will assign to JNW or our insurers any right you may have to pursue any third party in relation to the claim and provide us with your full co-operation.
Carriers etc: In respect of air, sea and rail carriers, land vehicles and hotel owners our liability is in all cases limited as if we were carriers/hoteliers within the appropriate international conventions. Furthermore, all transport is provided subject to the relevant carrier’s conditions of carriage, some of which may limit or exclude their liability to you, often in accordance with international conventions.
General: Please note our responsibilities and obligations apply only in respect of those services, which we agree to arrange or provide on your behalf. We cannot accept any liability for any services which you arrange on your own.
14. COMPLAINTS
Should a problem occur, please advise both JNW LANKA TOURS and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 14 days of the end of our services under the contract.
We cannot accept responsibility for any complaints, which are not notified entirely in accordance with this clause. Should any legal dispute arise it must be settled in Colombo, Sri Lanka on which JNW LANKA TOURS booking office was used.
15. CONCLUSIONS
We thank you for choosing JNW LANKA TOURS as your travel agent in Sri Lanka. We are committed to making your holiday in Sri Lanka a really exiting and exhilarating experience! If you have any queries or doubts, please feel free to call us anytime, we will always be at your service.
JNW LANKA TOURS
Physically located in Colombo, the commercial capital of Sri Lanka.
Address:
JNW Building, 67,
Maligakanda Road,
Maradana,
Colombo 01000,
Sri Lanka.
Tel: +94 – 11 – 2698334 / 2694722
Fax: +94 – 11 – 2694721
Email: info@jnwtours.com / jnwtours@eureka.lk
Web URL: http://www.jnwtours.com
Web URL: http://www.jnw-tours.com